Hostgator Review by tiger – my dreams are becoming nitmares

in the past week i have had 2 major problems that could of been handled much better.
First horrible experiece:
I called to ask about a free service you advertise. This was something you left me on your 24/7 instant help forever without giving me an answer. YOu finally told me i would have to email support with my “problem”, (simple question really). I was horrified to come home from work and find soo many emails from my customers about thier sites being dead. When i got ahold of you via phone you where supprised at the problem since you ‘SIMPLY CHANGED MY USER NAME’ !
Current horror story:
im getting many emails again, customers sites are down, i research and then get you on your instant help desk, all at once everything comes back on. mabe just a passing glitch??
One hour latter, the sites are down again, i get on help desk, in 40 minutes i get a total of 3 words equalling 8 letters from you, 2 oks, and a yes. none of which answered anything. after your answer of “yes” that made no sense i asked for something to give my customers more than a 3 letter word. do you have any time estamites? You coldly answered ok, (now a 2 letter response), and cut off communication. This bold and in my book very unproffessional response is losing you a customer that was on verge of upgrading.
edited/added later;
my sites are now up, if a simple “we will work on this and let you know as soon as its done!” was so hard for you to say??? my sites where only down for about 3 hours but your total lack of communication made it seem so much longer. Out of 6 months of service with you guys my only real complaint is in the way you handle questions. I really dont just blurt out questions, I actually research personally to make sure its not simply something on my side.

HostGator Reviews and News Source

Order hosting with Hostgator Coupon : twitter (for 20% discount)