Hostgator Review by tek2dev – Support ??? bad

For the past two years things have been going pretty good until last month. Then support went downhill fast.

I have now been down for 15 hours for “spamming” and have not been told how or who is doing the spamming. All I get from support when they answer is they are working on it and it will be back up shortly. (They must been learning how to tell time from Microsoft). Support (or lack of) shuts you down with no warning and says that they will get back to you in 24-48 hours. Not a way to treat a reseller. Had I known that the support was this bad and the way they treat resellers was this poor I would have gone with someone else.

All I can say to anyone looking at hostgator be wary because if you can fix it yourself it won’t get fixed. The only answer I have gotten in the past 15 hours is to upgrade to a dedicated server to resolve the problem. The problem to me looks like they don’t know what they are doing and need to hire some real techs and not entry level people who can barely answer a phone or chat session.

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