Hostgator Review by tcwm – Good outweighs the bad in normal situations

Been a reseller for about a month now, so far experience has been fine. I came from an unmanaged dedicated server environment using plesk

2 Major problems
1) Inability and unwillingness to work with sending large mailings (opt in over 7,000) once every two months. I said I would spread it out over a week and they declined and weren’t willing to help or offer suggestions.
(So if you have a small business with less than 50 active members and perhaps not plan on emailing them all at once more than once a year..this is a good place for you.)
The result of that was
They suspended my account with my initial mailing, me not realizing this was a major gator no no. Then was promptly called a liar by someone over there over a misread email (see below) , then apologized to later on, (which is inexcusible regardless).
2) The tech support is fairly good, especially josh and justin (?). If you get a response from anyone else, resubmit it, save yourself a load of advil. The support emails are not copied in the original responses so it is a HUGE PAIN to keep copying and pasting multiple emails to different people.

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