Hostgator Review by posmatic – Good price, but mediocre everything else.

After about 2 years of evaluation, I’m about ready to voice my opinions on Hostgator and its services.

We are currently on the Reseller Plan. And we are starting to get more and more e-commerce development projects. We moved our e-comm development to Magento recently and are currently hosting 3 of our clients on Hostgator servers.

In the beginning we were somewhat satisfied. The main reasons being that 1) we didn’t work with Magento back then 2) we had a separate dedicated server hosted in-house.

As of late, there has been a lot of down times. Although some of them I can totally understand. Such as applying security fixes on the servers. But at the same time, these down times should have been notified via email to AT LEAST the reseller customers. The response I got after informing the cs rep at Hostgator was that I should have checked the forums.

After 2 years, I just created my account and this is my very first post. So that pretty much states that I’ve never checked the forums. I just don’t have the time to. Although all clients should be notified directly, reseller customers are a bit more important I believe. Reason being is that we have other clients under us.

When down times happen, our clients are yelling at us – and in turn ruins our credibility. At the least, if we gave them a notice – it wouldn’t be as bad.

Now, the biggest letdown for us has been the POOR PERFORMANCE of Magento on Hostgator’s servers. With Magento becoming ever more popular, I would have figured Hostgator would have optimized their servers by now.

Although I understand that there can be other things to be considered, as such optimizations can have side-effects in terms of security, server load and etc – I believe Hostgator could have found a solution that’s beneficial for all.

Due to Magento being such a resource hog, there are plenty of optimizations that can(need) be done. But the problem is that most of them aren’t possible unless you’re on a dedicated server. Lately there are more and more shared servers that provide these performance upgrades. For such a popular hosting company, Hostgator should have been ahead of the times and made the appropriate optimizations earlier.

We have waited and waited. And now, our patience has depleted. We are currently getting ready to move all our clients over to another hosting provider. It really is a shame this couldn’t work out. But 2 years has been pretty frustrating and now we’re ready to move on.

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