Hostgator Review by kanjigirl – Scheduled maintenance and email/site unavailability

HG replaced a drive on the Lebaron server at around 9:00pm server time Wednesday. That was reported under the ’scheduled maintenance’ forum, and that’s great that we were notified.

However, I had no idea that this meant that sites and email for accounts on Lebaron would only be intermittently available for nearly 2 days. No clue. My ~45 clients on Lebaron were not happy with me to say the least.

So if this was scheduled in advance, and it was known that it would have this effect, why not mention that? Or even better, take care of it over the weekend rather then during the middle of the work week?

An emergency, sure, no problem with that. But since it was planned, I was really unhappy about having to explain to my clients what was happening and why it was proceeding so slowly.

Please give us info like this up front if you know it’s going to happen – if I had warned my clients that they would have site downtime and nonfunctional email for ~48 hours, that would have helped somewhat, although it’s still not clear to me why something like this was scheduled in advance during the week.

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