Hostgator Review by DigitalAviator – It all started well, then..

I have a long story to tell and it may be a while in sifting through various emails from tech support and sales to get all of my experiences with hostgator of late out into the open, so please bear with me until I get all the information out into the open before any responses as there’s a lot of serious problems that have developed…

First of all I want to say that for the first year of my relationship with HostGator it was the best customer service and support I’ve ever experienced…

You see I originally signed up for the Swamp account which offered 900GB of disk space and 9TB of transfer on the account per month… More than enough to cover my needs for a small start up business that provides scenery enhancements for use with Microsoft Flight Simulator… I also set up a separate baby account in preparation for a geospatial data store that I would set up at a later time…

My number of visitors per day to my site is an average of between 30-50 customers per day and sever load at my site is on average 0.5% CPU load and 0.2% RAM load. The most bandwidth ever used in a month was about 2.5TB with inodes only being between 15,000-20,000.

For the first year everything was going swimmingly until one day while trying to set up a second store for launch I was transferring in files from another server (public domain geospatial data), and suddenly I hit a 300GB cap on my account…

I enquired via tech chat about the limit and that my account and cpanel was suspended and they unfroze it… Subsequently to that they forwarded my account to ’security’ for further review…

Now at this point I was pulling in data for sale at the new store and had only just hit 1/3 of what I had paid for in terms of my original hosting account which later got upgraded to unlimited disk space with unlimited bandwidth.

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