Hostgator Review by Chris Souter – Attentive Support

I signed up a few days with Hostgator and wanted to move a messageboard I owned from a free host to here. Although it took a few days to complete this, the support staff I dealt with were courteous and attentive. They were all keen to help despite the fact that my issues technically wasn’t their problem as the software isn’t supported by HG.

If I had one slight small criticism it would be to say that I sometimes got the impression that my ticket could be picked up by anyone in the support team and that support staff seemed to vary in terms of how much experience/confidence they had with the forum software I was using, and also varied with how much of a handle they had with my problems and ultimate aim – it would maybe be better if my ticket stayed with just a couple of support staff who had good knowledge of the problem and what had to be done?

But all were friendly and helped as much as they could. Hopefully I won’t have to bother the support staff too much in the future (just wait until I want to upgrade my messageboard to phpbb3!!), but I have a lot of confidence in their willingness to help.

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