Hostgator Review by Urchin – My forum keeps going down!

I am planning on moving from hostgator asap.

I did my research before signing up, I have quite a large forum, quite busy, but only an average of 50-70 people on during very busy periods.

About 3 times in the last month my service has been disrupted, today no topics can be viewed, tech support have said this is because “viewtopic.php was causing too much load on the server”

I was told hostagator were reliable! I am not impressed!

I have a tech support guy who rang on my behalf cos I was out when it happened, and the kept him on the phone asking dumb security questions for 45 minutes! before they told him the problem. WHICH IS STILL NOT FIXED BTW!

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Hostgator Review by Dave Mate – My Review Of HostGator

Hi, Here is my review of host gator.

Good points:
8 CPU’S
Loads Of Space
Unlimited Bandwidth

The bad points:
Sometimes the site takes some time to load
Templates Will NOT Download
My mate has this to and his site doesn’t take time to load sometimes

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Hostgator Review by violetlotous – Host & domain 12 Months With Hostgator.Very bad

I have buy12 months with hostgator. I would say it was a road full of compromises for me. They never provide a solution to my problem. I connect support but support no reply.

I user code FSR 1.5 and website of me run very very slow.

demo :
http://www.getfullmoney.com/admin

connect very very slow

I test code FSR 1.5 other host, and website very good
I shall rate hostgator 2/10. unless my problems are rectified.
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Hostgator Review by digitaltoast – Overall positive experience, servers excellent.

Well, I’ve been here over a week, and I have to say what a refreshing experience it’s been. I jumped ship from site5 as I was seeing sometimes hours of downtime each day, and even their own stats put most of their servers below 97% uptime. And site5 upport was either rude or useless or lied about server outages.

So, here I am, one week on. It was a bit tricky to start with due to some confusion (see below) which resulted in over 20 tickets, BUT now we’re up and running, it’s fantastic. What matters is speed and uptime, and I’ll let the stats speak for themselves – these are page parse time logs for a variety of database heavy pages, from the same time of day:

Site5 (on a good day – 30 second page times weren’t unusual!)
10/04/2008 13:11:36 – (2.333s)
10/04/2008 13:12:38 – (1.779s)
10/04/2008 13:15:08 – (1.909s)
10/04/2008 13:15:15 – (1.667s)
10/04/2008 13:15:28 – (4.081s)
10/04/2008 13:16:05 – (1.834s)

Hostgator:
13/05/2008 13:14:37 (0.196s)
13/05/2008 13:14:42 (0.194s)
13/05/2008 13:14:47 (0.184s)
13/05/2008 13:14:51 (0.327s)
13/05/2008 13:14:57 (0.186s)
13/05/2008 13:15:02 (0.187s)

That is many times quicker – makes such a difference to back-end operations too.

Of course, nothing is totally perfect, and I would like to make the following two observations as just that, rather than criticism.

When I first spoke to sales on the phone, I made it clear that I was NOT a reseller, but I ran two sites which needed SSL, and two personal sites which didn’t. They said that the ONLY package was the Aluminium reseller, even though I wouldn’t even use a 10th of the space/bandwidth.

I think if I had been made aware earlier about the far more suitable “special reseller for people who aren’t resellers but need > 1 IP”, that would have saved a lot of time at both our ends.

Secondly, when I first signed up, Paypal did some weird thing (or it might be hostgator!) where it sent it as an echeque, which was going to take 7 days…and not from my credit card on file. I called up Hostgator and explained I could forward the paypal reference number etc, and even though you have a 45 day trial period, and even though the paypal payment would be there in 7 days, they would not start the account without a duplicate payment via credit card! Paypal wouldn’t cancel either. This has meant great confusion, and refunds to do at Hostgator’s end, not to mention 4 support tickets! I think in this case, it would have been easier for HG to either have taken but not processed a credit card for security, or to have waited for the paypal payment. I suggested both options but they were turned down.

As far as support replies go, they take a little longer than I expected, however, unlike at site5, when the reply comes, it’s usually actually been read, and not just a standard “everything looks fine here – how can we help you?” response from certain other hosts. Phone support are always excellent.

The only ticket I marked down was when, having learnt to pre-empt all the questions that would be coming back at me, I added to an urgent ticket:
“I understand that this ticket will involve charges of $10 and $24 and I agree to the charge of $34″.
I woke up in the morning to find the response “We can do this, do you agree to the charge of $34?”. So that got a bad mark, but out of >20 tickets, that’s pretty good!
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Hostgator Review by kevinsh1 – Two Years – Score 8/10

Heya folks, just thought I’d give my two cents.

I’ve been a HostGator customer after moving my client’s sites from . 99% of the time, everything is fantastic, and my customers are happy ones; granted, I don’t have a huge amount of sites here, but they are important clients.

However, we did have a brief outage today, about 15 minutes, where all my sites were unavailable. No problem, that’s to be expected (I have over 20yrs experience in Executive IT Management) from time to time, here in the real world.

What I do hope someone reads and passes on somewhere, or decides to “do the right thing” about, is the fact that we’re expected to watch the HostGator forums for maintainance windows and other downtime. That’s a bit 1985.

I know you have my email address – you send me an invoicing reminder once a month If I have advance notice (where possible, emergency outages are emergency outages, it happens), I can warn my customers, and in turn they are very happy. For this very reason alone, frankly, I will not be moving my Windows clients to HostGator, until this is resolved.

Thanks, keep up the good work, let’s make it great though
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Hostgator Review by iaent – 12 Months With Hostgator. It Sucks Big Time.

I have completed 12 months with hostgator. I would say it was a road full of compromises for me. They never provide a solution to my problem. I am hosting wordpress blogs on my sites.

1. I have to disable the wp-cron files or it makes my site down
2. I have other friends hosting wordpress blogs(more than me) on hostgator and they say they never disable the wp-cron files and still works fine.
3. HostGator never informs that they will limit the processes upto 25. This is the problem created by my wp-cron files. Processes overflows.
4. There servers are also slower. Because they have now 1.8 million domains hosted that means their servers are definitely overloaded.

I tried that hostgator should find me a solution. but they say that its a wordpress problem. But I have hostings from other cheaper companies, they work fine with wordpress. Now I am hoping to get a solution thru this thread.

With all these problems, I m still staying with hostgator because.
1. I have learned to compromise.
2. There downtime is real low. Except for 13/05/09 theplace outage it very rarely goes down.
I shall rate hostgator 3/10. unless my problems are rectified.

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Hostgator Review by Hagg!s – 7 Months In and…

Having moved to HG (reported as the #4 top host in the world at the time) in October last year for what I hoped would be better security and uptime (compared to my last host it wouldn’t be hard to beat), I thought it was about time I let the staff (and other customers and potentials) know about the service I personally have received.

From the get-go, HG have always been on hand to assist. A professional team that so far, I have failed to perplex with my complex questions and requests (slighty to my humourous dismay). Being an international customer (Scotland, UK) I am often seeking support at out of hours times, and yet this never seems to be a problem.

On occasion, even when they ‘officially’ do not provide support for a certain query (for example converting one forum database to another) they go out of their way and – to quote another user using a military term which appeases me – ‘beyond the call of duty’ to give you as much assistance and guidance as possible.

One thing that I appreciate, is that they do not treat you like children who know nothing. They guide you and give you advice and tips on how to obtain what you wish, without just doing it for you. In my mind – and probably theirs – this teaches me how to solve my own issues for the future, which not only saves me time, but also saves them time to deal with more important requests for other customers. I highly appreciate the pride and dedication the HG team have towards their customers and the ammount of effort they put into assisting us.

I feel almost guilty that I only have a small package with these guys due to the amount of support they give, but at the same time, I know that I am getting value for money.

With regards to recent downtime events due to The Planet failing in their duty to provide their services, I just wanted to thank you, HG, for your ingenious use of twitter. Having never used twitter before, having it there helped a lot when searching for information on the downtime that was occurring – especially given that other support routes were inaccessable.

I always knew when I came to HG that I did it for a reason that I could never quite explain to people. Now, I know that reason. 7 Months in and all I can say is I hope there are many, many more.

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