Hostgator Review by ferryg – My Worst Nightmare: dedicated server offline half the day

The names I’m about to mention are all staff at Hostgator who have helped me tremendously in the past three years that I have been a regular customer. But this situation (named Ticket HEQ-3562816) was so horrible that I have to point out who I believe dropped the ball in what can only be described as a webmaster’s worst nightmare. If you have a highly trafficked website that you want hosted on a Hostgator dedicated server, you might want to pay attention. Whatever they will claim on this forum what happened, I can only tell you my side….

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Hostgator Review by computel – Biggest Complaint I Have [resolved]

When servers are having problems like Chevette is right now. Post in the forum in Network Status.

My customers contact me and I look unprofessional as I have no information to provide them.

What is the use of having a Network status form if you don’t put problems with the servers and what is going to be done or how long till it goes back on line rough estamates are fine better then nothing like I have now.

I don’t know what is happened to Host Gator used to be the best hosting service around.

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Hostgator Review by thatsmyfish – File Transfer

I opened a hostgator account Wednesday evening around 9pm. My sites are unavailable via my previous host, and I was desperate to find a new host and hostgator came highly recommended. I sent a transfer file request in right away, and within an hour I received a ticket from a member of the transfer team asking a following question. We were in regular contact for an hour clarifying an issue, and I asked a question about price. He responded in what was the middle of the night for me, so I responded back first thing in the morning with a final question. He answered my question right away, and I gave my approval for the file transfer around 730am.

That was just over 24 hours ago, and I haven’t received any further communication through the ticket system. Around 10pm last evening I sent a followup on the ticket asking if everything was all set, and haven’t received a response as of 7am this morning. I understand these guys are busy and are doing a great job and service, but the lack of communication is stark following the near immediate response I received Wednesday evening. Is it possible to confirm I’m in the que and good to go?

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Hostgator Review by envygeeks – RoR – Thanks

First off, as I’m sure the administrator who dealt with me knew, I was rather knew to Ruby in a shared environment. So I

want to thank him for spending all that time helping me, including the other administrator who installed the needed modules

for me. I’m glad we even found out that we shared some useful information between each other on Ruby and Rails.

I am happy that hostgator always went out of their way to answer every one of my 100+ million tickets on why my app wasn’t

working even when I compiled it on the server and attempted and even the one time I got horribly mad and the administrator

tracked me down when I called in to answer my questions by voice which eased my pissed-off-ness and made me feel a lot less

like going and stabbing a random backbone server to take out the internet.

One of the biggest things that made me happy was when you guys reset my gems in the home folder, once just as a caution

before I could even request it. That made me smile and laugh a bit.

This will act as a basic suggestion too, it would be great to see the following gems on all servers:

hoe (liquid dependency)
liquid (a templating system)
xml-simple (this was accidently not on my server)
radiant (radiantCMS, it’s a gem to compile it to the server)
tzinfo (configured to UTC 0 – this is used by almost all ruby applications)

On a side note, the night I almost gave up and told an Admin I would work on it in the morning after I made some changes to

the Ruby app to support generalised shared environments or something like that I got it to work by using the latest repo,

apparently the entire time I was using no-vharr which was 2.1.2 and locking it into 2.2.2 and that was the error. So thanks

again for putting up with me, you are only the second hosting company I have seen to go out of their way for a customer,

and even out of the scope of normal troubleshooting just to see a happy customer.

HostGator Reviews and News Source

ExpanDrive: FTP that doesn’t suck

With the advent of intelligent one-to-one file sharing solutions such as Streamfile and the increasing popularity of great cloud storage and sharing solutions such as Dropbox and Syncplicity, FTP’s days are numbered. Why bother with unsightly FTP software and annoying server settings when a solution like Syncplicity will allow you to securely share any directory in about five seconds? The answer: You don’t have to. Massachusetts-based ExpanDrive offers two solutions, one for Mac and one for PC, that will make you look at FTP in a whole new light and think twice before shelling out big bucks for a trendy cloud storage solution.

ExpanDrive offers two products that essentially accomplish the same thing: sexify the way you interact with FTP. For the purposes of this post we’ll focus on the Mac solution though the Windows solution accomplishes the same thing on a PC. In a nutshell, ExpanDrive allows you move files to and from FTP servers as if each server was an individual remote drive. By making use of the standard Finder UI on a Mac, there’s nothing new to learn – transfer files simply by dragging and dropping just as you would anywhere else in Finder.

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Hostgator Review by xbadwolfx – Great Company

I’ve been using HostGator for about 2 years now and finally decided to speak up.

I’m hosting about 6 websites on my shared hosting plan and have never seen the server slow down. I do very heavy FTP transfers about 3 hours every day. I was previously using iPower and canceled my account due to horrible customer support. Great support here as well.

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Hostgator Review by virtvir5 – Transfer Service

My compliments to the Transfers Department gang with a special nod to Robin who did the actual transfer and Mikael who quickly spotted and fixed the only problem that I experienced at the end of the process. It was due to some .htaccess issues that arrived with the full cPanel transfer from my previous hosting service.

Since I’m not a *nix server “expert” myself I needed some help to identify and correct that single problem. Mikael’s response was immediate and effective and he even provided a very helpful reminder about how I could using my Windoze hosts file for checking my site with its primary domain name pending completion of DNS propagation. That’s what I call truly helpful help.

Now, if I can just get my Netquery utility’s ping and traceroute functions working as promised, … But that’s a separate issue and the ticket is in the works. If the sysadmin group is half as good as the transfer folks, we’ve got it made!

HostGator Reviews and News Source