Best Hostgator Hosting Reviews
Do not sign up with hostgator until you go through the reviews on this hostgator reviews blog
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Hostgator Review by cleanxhost – My 6 months review
Reviewed on February 13th, 2008 Find moreI’ve been with my dedicated server with Hostgator for 6 months now with my main site being an adult image hosting business and I must say that apart with having a few problems configuring the image hosting script which had nothing to do with Hostgator, the Hostgator server is running excellently, super-fast and without any major problems.(Everyone is always gonna have a problem or two)
Yes, I have had one or two little problems but the Hostgator staff always sorted it out rapidly!
I hope that things will carry on like this for a bloody long time as it makes life very easy and little work to be done, which means more time to enjoy the good old vices in life!!! -
Hostgator Review by Daniel Williams – Yet another good review – Geoffrey S
Reviewed on February 13th, 2008 Find moreI would just like to point out another very good chat tech. Having spoke to another tech earlier, he just pointed me to a silly form and ended the chat. Geoffrey S took the time to ask the admins to fix my billing issue, then check up on my cancel ticket and ensure that it gets resolved as quickly as it can be, i think all chat techs should be like “Geoffrey S”, however, some other ones require further training on how to deal with situations.
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Hostgator Review by Tanc – Very Happy for Over 4 Years
Reviewed on February 12th, 2008 Find moreI haven’t visited the support forums here in awhile but since I’m here now, I just wanted to say “thank you” to all of the host gator staff. I’ve had a reseller account with HG since January 2004, and although I’ve had a few issues specific to my own projects, the HG staff have never – EVER let me down.
One thing I realized early on, is you really need to be patient with those you’re asking for help from. As a newbie back when I first started learning about webhosting in general, I didn’t quite know how to explain what was going on – and therefore, I actually made it more difficut for HG staff to help me, where it could have been so much easier on both of us – if I knew what the heck I was talking about myself.
“This whatchamacallit thingy isn’t doing what I want it to do” just isn’t going to make sense to HG tech support. And if I get upset with them because they don’t seem to understand what I’m telling them, I’m only hurting myself in the long run.
Tech support is there to help you and it’s in their best interest to do it as quickly and efficiently as possible — but YOU have to be willing to help yourself too! It might help as well, if you keep in mind they’re all human beings with feelings, life-struggles, etc., of their own. And if you get all upset that they’re not helping you in the way you expect them to – as fast as you expect them to, maybe YOU should reconsider how you’re asking for their help and whether or not your demands are reasonable.
I know I am less than excited about helping someone who is being demanding and intolerant with me – and if that’s the case, I might just take a little longer to get back with them.
I think this is my 14th post here – in FOUR years! The reason I’ve only posted 14 times? In the four years I’ve had an account, that’s all the help I’ve needed.
I don’t want to waste anyone’s time helping me – if the information I need is already available so I always take the time to at least try to solve any problems I’m having on my own, and only call on support when I just can’t figure things out.
The benefits I get from first trying to help myself are simply great. 1.) I learn more! If I had someone else right there 24-7 doing it all for me, I’d never learn anything. 2.) I save a whole lot of time! HG support is busy and I can’t expect them to drop everything to help me right this minute so in the time I’d spend waiting for support to respond, I can oftentimes find the information I need to solve the problem on my own.
Thanks again, HG! You’ve provided everything I’ve expected over the past 4 years – AND MORE!
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Hostgator Review by momoncoffee – Absolutely
Reviewed on February 11th, 2008 Find more**This has been resolved. While I wouldn’t say that I am over the moon regarding the service over the last 3 weeks, today’s service was excellent! Thanks again, Ford!***
I am now at day 14 of problems, ignored tickets, poor service, etc., etc.
I initially thought I was the problem being a newbie to the word of website management. I’ll be the very first to admit when I am wrong or don’t know what I am doing. But, it took 10 days of back and forth tickets to FINALLY get a straight answer that I didn’t have the proper account to do what I wanted(YES, 10 DAYS to find out I needed a reseller account). Now, I am dealing with a completely different platform, WHM, it would be good service to help a customer out with the set-up, not get frustrated with her on the phone and sigh loud enough for her to hear(2 different support people).
Finally, I have everything ready to go, but there is a sitebuilder problem and I am at hour 5 waiting for any kind of response. Ticket #NKO-2425114
They say hindsight is 20/20. If I had known 3 weeks ago that this would be the service I would receive, I would have RUN, not walked, to ANY other service before registering another domain to my account.
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Hostgator Review by kingtech – How many techs does it take
Reviewed on February 8th, 2008 Find moreI have been a HostGator customer for almost a year. I have had good experiences and bad with hosting companies. For the most of the last year, I have been very happy with them.
I do have a peeve though. The telephone and livechat and support ticket system need an overhaul. I am sure that the staffing shortage is one part of the problem, but another is simply the way the problems are handled.
I paid to have a SSL cert installed on one of my domains on Monday, and provided all the relevant information. I did have the SSL cert created elsewhere, but I had HostGator generate the CSR and RSA key which were used to create the cert. Today is Friday, and it still is not installed.
The support ticket system seems to have a 6-12 hour wait before I get a response. The responses require me to respond. Wait another 6-12 hours. I called at 10:30pm and was told I was 5th in line to speak with a tech. Spent 45 minutes on hold, finally I am next… or thought I was, until I was disconnected. I call back, caller number 3… wait another 30 minutes… talk to someone on livechat while waiting on hold… their response was “hold on a moment” and put me on hold for another 20 minutes. Meanwhile, Raul – the technician I finally spoke to, told me I had to wait on the response from the ticket system. I asked to be referred on to the lead tech.. Hold again for 10 mins. Nathon gets on the phone and apologizes, looks up my ticket, tells me he is going to have someone take care of it right away, and that I should receive a response on the support ticket within minutes…..
That was hours ago and no response, and https:// on my domain pulls up an error code.
In a situation like this it would be nice to be able to actually speak with the person on the other end of the ticket. Sometimes 2-way instantaneous communication really helps to solve problems. But I was told that the techs cannot talk to anyone directly – they only handle tickets. So I will probably get a support response in awhile asking me to please fill out another request for CSR, which I will do, and then I will have to wait for an admin to do this. Then I will rekey my cert, and send all the data to hostgator again, and wait for an admin to try to install it.
If I had root WHM access to my server, of course I would not need to ask someone else to do what I need done. It is just really frustrating knowing what needs to be done but not having any help from HostGator towards a TIMELY resolution. (4 days in the support queue now.)
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Hostgator Review by Daniel Williams – Nancye W – Chat Tech
Reviewed on February 8th, 2008 Find moreI would just like to post a review for “Nancye W”, a Hostgator.com Chat Tech. Because of the fact i always like to fill out the support thing at the end of chat, however it never popped up. It was one of the best support chats i have had, so i will note it here.
Nancye W provided me with top-class support, and explained everything i needed to know, in a simple and easy to read format, yet retaining a detailed theme to the chat. I would like to thank her for her work explaining things to me, and would also like to point this out to her managers.
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Hostgator Review by pataya6 – Is it just me
Reviewed on February 8th, 2008 Find moreFirst I would like to say that the service is at Hostgator is mostly excellent. I don’t think that there is another company out there that can compete at all, period.
Lately however I have been absolutely cursed with problems, seems never ending, daily tickets and chat sessions…is it just my badluck or is Hostgator going through growing pains?
Anybody has similar experiences?
