Best Hostgator Hosting Reviews
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Hostgator Review by mbrando – Customer service issues
Reviewed on January 15th, 2005 Find moreI’ve had my reseller account now for a little over a week. First I’d like to state that I still feel that the service is a good value here. Here is what happened in a nut shell.
Issue #1:
There is a link in the control panel for urchin stats. It does not work. This was brought to my attention by a client who wanted to use it. I emailed support about the link not working. They emailed be back saying that it was not a supported stat package anymore. “What do you mean anymore?”, I asked. Support said that they disabled it on the server due to performance issues. So why is the link there then. I have customers asking about this. It should be removed. Support responded back that urchin is not a supported stat package. -
Hostgator Review by programmer – Great again!
Reviewed on January 14th, 2005 Find moreI just had to post about this.
I run SMF on my site, on Jetta. i wanted the spell checking feature to be enabled, but aspell was not on the server. So I e-mailed HG and asked if they would consider installing it, though I realized that they may not do so just by the request of one client.
Shane replied, saying it was being compiled with PHP now and would be done in 30 minutes. Now it is successfully working. Thank you!
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Hostgator Review by Cplbrian – My Major Oversight
Reviewed on January 13th, 2005 Find morePositive My Major Oversight, but they fixed it fast!
Well, let me tell you how my day went![8:30 am PST] (((ring))) client:”I am getting an error when trying to check my email, it wont… (((beep-beep))) me: “please hold while I answer this other call…”
[8:33 am PST] client #2:”Our website is down it says something about…(((beep-beep))) me: “I’m sorry could you hold for a second I have another call coming in…”
[8:35 am PST] client #3:”I got some error saying to contact you about a suspended account?” me:”May I get you number and call you back?”
Apparently, I had failed to update hostgator with my new visa card info…and despite heavily worded email warnings I still procrastinated for over a week. Needless to say my account and those of my clients were suspended! Ooppss! A quick call to tech support told me where to log in at and update the info and follow up with an email to request a manual account update. After following the instructions provided by hostgator (finally) and also sending a paypal payment for good measure, I called back and asked someone to follow up on the update. I was fully operational again in under an hour.
Thanks to hostgator for their willingness and investment to be available for direct communication 24/7, I was able to correct an EXTREMELY embarassing oversight with relative speed and efficentcy. Saving both me and my clients resources, sales and loss of business. At y last host I was lucky to get an autoresponse in under an hour – Brent and his team answered phone calls, instant messages and emails quickly and professionally and made correcting my mistake their priority, THANKS AGAIN!!
-Mr. Procrastination
Last edited by Cplbrian : 01-13-2005 at 12:09 PM.
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Hostgator Review by ijuggernaut – Good, the bad and the ugly!
Reviewed on January 12th, 2005 Find moreHello all. I wanted to just share my HostGator experience with everyone. I hope the admins read this as well. This is my exit post. I am leaving hostgator in a couple of days. All in all, I am pretty dissapointed with Hostgator in general. For a number of reasons. Most of all, the customer service. The support itself, is pretty good. I also have to say, that I HAVE made quite a bit of money reselling space at hostgator for very little investment! So, I cannot be too harsh. I have always been able to chat live with someone at virtually any hour of the day, telephone service is readily accessable, email support is usually prompt. The problem is the QUALITY of the responses I get from support. These guys need to go to Customer Service 101. Big time! I don’t need to give examples, as I am sure you’ve already experienced it as well. In general, email support is much higher quality than thier live chat and phone support. As a matter of fact, the email support is pretty decent and I am not knocking it here. They at least treat me like a human that has value. Live chat is a joke, and should only be used for VERY general questions.
My advice to hostgator – Whoever you are outsourcing your live chat support to, fire them. Fire them quickly and unconditionally, they are awful. I am sure many others would attest to this if they bothered to complain about it. You are better off without the live support. It is doing you guys more harm than good. It is the main reason I am soured on you guys. Either fire them, or make them go to customer service classes.
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Hostgator Review by Beagle – Great experience!
Reviewed on January 9th, 2005 Find moreJust wanted the staff at Host Gator to know that I really apreciate all the assistance I’ve gotten from them.
I’m a web designer that recently decided to offer hosting services to my clients. Being a complete newbie at hosting, I ran into a few bumps along the way (AutoPilot, Fantastico, etc.) but everything has been resolved in a quick and professional manner.
I know that many post are from people who have had bad experiences, but I just wanted to give credit where credit is due.
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Hostgator Review by kory – Moving on
Reviewed on January 6th, 2005 Find moreHi there. I just wanted to thank HostGator for support my sites and me during the past six months or so. I basically outgrew HG’s capacities and have moved on to a new provider.
While I’ve had some issues with HG during my tenure here, the experience has been mostly positive. I will mention, however, that I’m still a bit perplexed how my four to five sites could drastically affect a quad-processor server with approximately 1,028 other sites on it. My sites averaged probably 1k visitors per day and weren’t very interactive, i.e. no discussion forums nor code which required a lot of processes.
However, that being said, I’m just thankful that HG was professional enough to work with me in providing my data to me so that I could move on.
Regarding customer support, it was usually professional although, at times, perhaps a bit vague. While I don’t consider myself an expert by any means, I’d like to think I know a little bit about hosting and web development. I’ve had experiences when tech support wouldn’t explain what an issue was, i.e. whether it was my site or if the server was having issues (i.e. the Acura hard drive issue). I simply received an “It’s fixed.” comment without further explanation. I’d like to suggest if a client would like to know specifics, perhaps they should be said. After all, clients support HG. Now, I understand that tech support gets very busy and, perhaps, shorter responses might be required. But, a small explanation, if asked for, wouldn’t hurt.
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Hostgator Review by Trinity31 – supra hard drive failure good reviews
Reviewed on January 5th, 2005 Find moreIt’s true that Supra both CRASHED, and then BURNED… and was down for 48 hours… but it was an isolated incident!
HostGator kept us all up to date by posting updates every few hours. They also did the best they could at getting things running again. They also honoured their uptime guarantee and gave refunds no questions asked, as usual.
I’m not saying I’m happy about the whole issue… however I still have faith in HostGator and will not be changing hosts anytime soon! HG is still the best I’ve ever been with!
