Hostgator Review by xandri – Very Happy

I just wanted to let you know that I am very happy with this reseller plan and your service so far.
The package I requested was set up within minutes of my signing up, and the site builder i requested was also set up within minutes.
I was also very impressed with the support I’ve received so far, all my questions were answered to my satisfaction very quickly.

So far I am very happy, and am looking forward to a long business relationship with you

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Hostgator Review by thunder – Thumbs up for Shane in support

I sent an email to support about getting Zend updated so I could run the latest updates for Whoiscart on my account.

I fully expected a polite but firm email back saying that it would be updated whenever Hostgator next ran some updates. So I was very surprised when I got an email back within 30 minutes saying that it had been updated for me.

Now thats what I call superior support, so thank you Hostgator and thank you Shane.

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Hostgator Review (4 months) by aris1970

I am a customer of Hostgator since the end of July 2004, having my 1st reseller account (2Gb disc space, 50Gb BWT) and I think the time has come to post a short review of this hosting company.

The registration process for my account was quite simple and easy and the speed of setting up my account was very speedy (about 20 mins!).

I hosted about 15 websites of our customers and up to now I have not received even one complaint about their sites/emails. Their uptime was excellent (almost 100%) although I did noticed some rare speed problems (about 7-8 times within 3 months).

We had no problem using WHM/Cpanel and the Messenger/Email support was very fast and helpful, although I guess that specifically Messenger staff sometimes acts like intermediate to the tech staff for almost all major questions (I guess that’s normal).

I have also called 3-4 times (mainly to ask some presales/upgrade questions) and the telephone was answered very promptly, with no waiting time. I remember one time calling very late at night (due to time difference it was morning here) and still their suport was there and effective.

The only suggestion that I would like to make is to be a little more helpful when speaking on the phone. This does not mean in any way that they were not polite but the feeling that I am receiving when I call them is a little negative – with very short answers and not much explanations until you ask for them – or not as much friendly as I would like to be (maybe that’s my opinion as I am not a native English speaker).

Anyway, I just signed up for my 2nd reseller account and the experience was very positive for one more time! They offered the 1st month for free as I asked and they set it up within 10 mins. And when I sent an email to the sales department (after 5 mins that I signed up for the 2nd account), asking for a free upgrade of my 1st account, they replied within 3 mins that the upgrade to 5Gb was already done! Pretty amazing I think…

Overall I must admit that Hostgator has proved to be the best hosting experience I’ve had for the last 4 years that I host my sites. They can certainly work a little more on the support experience the customer receives, but this does not mean you will have any unanswered questions or delays. It’s nice to sleep calmly at nights and not be afraid whether your sites will be online and a technical team will seriously take care of them if needed. Hostgator is there for me…

If you are thinking of a reseller hosting provider – not the cheaper one but certainly cost effective and of high quality – then Hostgator should be included in your short list for sure.

HostGator Reviews and News Source

Hostgator Review by aris1970 – Hostgator Review (4 months)

I am a customer of Hostgator since the end of July 2004, having my 1st reseller account (2Gb disc space, 50Gb BWT) and I think the time has come to post a short review of this hosting company.

The registration process for my account was quite simple and easy and the speed of setting up my account was very speedy (about 20 mins!).

I hosted about 15 websites of our customers and up to now I have not received even one complaint about their sites/emails. Their uptime was excellent (almost 100%) although I did noticed some rare speed problems (about 7-8 times within 3 months).

We had no problem using WHM/Cpanel and the Messenger/Email support was very fast and helpful, although I guess that specifically Messenger staff sometimes acts like intermediate to the tech staff for almost all major questions (I guess that’s normal).

I have also called 3-4 times (mainly to ask some presales/upgrade questions) and the telephone was answered very promptly, with no waiting time. I remember one time calling very late at night (due to time difference it was morning here) and still their suport was there and effective.

The only suggestion that I would like to make is to be a little more helpful when speaking on the phone. This does not mean in any way that they were not polite but the feeling that I am receiving when I call them is a little negative – with very short answers and not much explanations until you ask for them – or not as much friendly as I would like to be (maybe that’s my opinion as I am not a native English speaker).

Anyway, I just signed up for my 2nd reseller account and the experience was very positive for one more time! They offered the 1st month for free as I asked and they set it up within 10 mins. And when I sent an email to the sales department (after 5 mins that I signed up for the 2nd account), asking for a free upgrade of my 1st account, they replied within 3 mins that the upgrade to 5Gb was already done! Pretty amazing I think…

Overall I must admit that Hostgator has proved to be the best hosting experience I’ve had for the last 4 years that I host my sites. They can certainly work a little more on the support experience the customer receives, but this does not mean you will have any unanswered questions or delays. It’s nice to sleep calmly at nights and not be afraid whether your sites will be online and a technical team will seriously take care of them if needed. Hostgator is there for me…

If you are thinking of a reseller hosting provider – not the cheaper one but certainly cost effective and of high quality – then Hostgator should be included in your short list for sure.

HostGator Reviews and News Source

Hostgator Review by gtoddv – Great Transition and Helpful Staff

I signed up on Thanksgiving Eve. I have to say I was VERY impressed with the promptness of you technical support, both email and live chat. It is refreshing to have a hosting provider with solid support at a good price. The fact that I recieved good support over a holiday says a lot about your business model and management.

I also couldn’t be more pleased with the server! At my old provider it took 5 to 30 seconds just for the DNS to resolve, then another 4 to 30 seconds for the page to generate. I am now getting instand DNS resolution along with sub-second page generation. FANTASTIC!

Keep up the great work. You will reap the benefits of continued growth, which of course could benefit all of us.

HostGator Reviews and News Source

Hostgator Review by pr1me – Transition to HostGator

I am a small reseller and recently transferred over 12 of my accounts to HostGator.

Great experience, all info needed is online. Calls to their 800# prior to signing up clinched the deal.

Thanks to Ben & Brent

Emmett Dalton
Pr1me Hosting Services, Inc.
www.Pr1meHost.com

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Hostgator Review by awibble – The support is a load of rubbish – is it?

i have to post this as i have seen so many posts about how bad the support has got.

I have used the support, by all the methods, i think and i havent had a problem with it. Sometimes there a little slow, but not most of the time.

Just now topped it off…..

I went to the home page and clicked livehelp,
Now when you do that it asks for your name and question. so entered my name and my question (Where can i download the tempaltes included in the reseller accounts?). click the button it went stright connected me to a member of staff who said

you can view them here (and gave me the link)
or directly download them here (and gave me the link)

It litrially took about 10 seconds, Now thats support that really eats up the competition!

HostGator Reviews and News Source